Shipping & Returns

 

If you are not satisfied with your purchase from BestGiftOnLine.Com, you may return it to us for a full refund within 10 days of purchase (less shipping charges) provided that the goods are in the original form, package and condition. For return instructions see Return section below. Remember, if you have any questions, you can email us: bestgiftonline@gmail.com


United States Shipping Info

We ship by UPS and USPS for quick and reliable shipping. We process incoming orders daily, so your order will be out the door quickly (You should receive within 3-12 days). If an item is out of stock, we will contact you as soon as possible.

Stated shipping times are not guarantees. Sometimes we will not have items in stock, and will have to order from our manufacturers. In this case, we will ship as soon as we receive the appropriate item(s)
***Certain Items such as Pet Cart, Pet Cage may incur extra shipping charger, please double check with us

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* If you are shipping to a PO Box, USPS Priority Mail is your only option

** All shipments include delivery confirmation

*** Insurance is available for a small fee. Contact Lighters Direct for a quote.

International Orders: $13.95 USPS First Class International + $.95 for each additional item

We are not responsible for international duties or custom fees. We will do our best to get the item to you; you are responsible for clearing customs, so check your countries customs web site for duties, restrictions, etc...



Returns

If you are not satisfied with your product purchased from BestGiftOnLine.Com you may return it to us for a full refund (less shipping charges) within 30 days of purchase. No returns are accepted for engraved items.

1) Item must be in original form and condition

2) Contact bestgiftonline@gmail.com with "Return 'your invoice #' in the header". Please provide details in the body of the e-mail, so we know what to look out for.

3) Wait for our email with the RAN # (Ruturn Authorization Number).

4) Send to:

BestGiftOnline
216 E. 4th Street Unit 48B
Los Angeles, CA 90013



5) We will refund you via the payment method in which you had paid us

 

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